FAQ search

Please type in key words related to your question below and click on 'Search'. To view all questions, leave the search field blank. Can't find an answer to your question? Please contact our Customer Service.

 
What is Fagron's holiday schedule?
Fagron's Holiday Schedule is as follows:

New Year’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Day After Thanksgiving

Christmas Day


 We will be closed on these days.

How do I add items to my shopping cart?
  • The buttons' Search ... 'on the homepage of the shop. Then, in the list on the 'More info' button next to the desired product. Then, you can determine the number and select Add. Your product will be added to your basket.

  • Use the red search window at the top of the shop, enter a search term (description or item number). Click on the More Info button next to the desired product.Then, you can determine the number and select Add. Your product will be added to your basket.

  • Using the Quick Order feature on the homepage of the shop. Here you can add based on article number quickly products in your basket (or fixed order list), without having to first see all the product information. Enter an item number, determine the number and click 'Add to basket'.

  • Through your regular order list on the homepage of the shop. Click at the desired order list on "Order" and the products on this list are automatically added to your basket. In your shopping cart you may still make changes by changing quantities or remove products.

  • Through your order history where you can find to select for your new order. easier products your previous orders quickly


What are Hazard Statement Codes?

Hazard and Precautionary statements in GHS represent standard phrases used to respectively describe the hazards of hazardous substances/mixtures and the recommended measures to be taken when using/disposing hazardous substances/mixtures.

Hazard statements describe physical, health and environmental hazards. They are codified by using one letter, “H”, and three figures, the first of which indicates the primary nature of the hazard:

  • H2xy for physical hazards
  • H3xy for health hazards 
  • H4xy for environmental hazards

Click here for Fagron's Hazard & Precautionary Statements.


What are Precautionary Statement Codes?
Hazard and Precautionary statements in GHS represent standard phrases used to respectively describe the hazards of hazardous substances/mixtures and the recommended measures to be taken when using/disposing hazardous substances/mixtures.

Precautionary statements are also assigned a unique code, consisting of one letter, “P”, and three figures, the first of which refers to one of the 5 types of statements:

  • P1xy for General recommendations
  • P2xy for Prevention recommendations
  • P3xy for Response recommendations
  • P4xy for Storage recommendations
  • P5xy for Disposal recommendations
Click here for Fagron's Hazard & Precautionary Statements.

What is my minimum order requirement?
Fagron does not have a minimum order requirement. Your order, large or small, is welcome.

How do I become a customer?
Please fill out the Fagron New Customer Form located here.

What do the icons on the product page mean?
These icons show at a glance important product information. For example, the snowflake means freezer/refrigerate.

What is the Return Policy?
RETURNED GOODS POLICY AND PROCEDURE

To conform to FDA regulations and ensure quality and purity of our products, Fagron is 
unable to accept returns of any articles in the following groups: expired chemicals, controlled substances, expired vehicles & bases (oral liquids, topical creams, ointments, gels and the like), supplies (molds, empty capsules, etc.), special and/or bulk orders opened or un­opened, products, that are damaged/altered or where original seal is broken. All returns that are not a result of Fagron’s error may be subject to a 25% return fee. By returning any item, you are certifying that the items being returned are the exact same items that were received, and that said items were stored and managed entirely in accor­dance with all USP specifications.


DAMAGED OR INCORRECT SHIPMENTS

Please inspect your order upon arrival and contact our Customer Service Department immediately with any concerns. Fagron must be notified within 
THREE working days after receipt of a damaged or incorrect shipment. All packing mate­rial, including the carton and any broken or damaged item(s) must be retained for a claim to be filed.

NON-CHEMICAL RETURNS

No credit will be issued for non-chemical products purchased over 6 months from original purchase date. All returned non-chemical purchases will be assessed a processing fee of 25%. 
Special order items may not be returned for credit. Please call Fagron to receive a Returned Merchandise Authorization Number (RMA#). The RMA# must be written in black ink on the outside of the box in which items are returned. You will be responsible for properly packing and shipping the item back to Fagron in a timely manner.


All merchandise must be shipped prepaid to:

Fagron, Inc.
ATTN: RETURNED GOODS DEPT.
RMA# ____________
2400 PILOT KNOB ROAD
ST PAUL, MN 55120

All items are subject to evaluation and inspection before credit is given.

No credit will be issued for items that have been involved in a sacrifice, fire, or bankruptcy sale, or have been damaged by fire, water or smoke.

Fagron, Inc. does not accept 3rd party returns.

No credit will be issued for products purchased 6 months prior to return request date.

Returned merchandise is subject to a 25% restocking charge.

Special orders and Drop Ship items may not be returned for credit. 

*Please note* All items that fall under the hazardous materials list are unable to have call tags or return shipments for the product.


I have questions about shipping.
Same day shipping, all orders must be made by 4:00 p.m. CST.

How do I know the shelf life of the product?
Within the Webshop, under the product, you will see an expiration date. That expiration date is the shelf life of the product.

What are the shipping costs of my order?
Shipping costs are automatically calculated, depending on your order quantity in step 3 of the ordering process. This gives you before you send your order, always view the shipping cost.

What are the payment terms?
Net 30 days. Fagron reserves the right to require orders be paid in full prior to shipment. You may use a MasterCard, Visa, American Express, or Discover Card on any order. Prices are subject to change without notice. 

What if I have something on backorder?
Any item on backorder status will be shipped immediately when available. Minimum shipping charges may apply.

I forgot my password. Now what?
If you forget your password, please go to our  web site (not the shop) and right click on the "Login" button. Enter your email address and click "Login." It is shown at the top that the password is incorrect and the forgotten password link is shown in a message. By clicking this link, you can request a new password. Creating a new password can only be done digitally via the website, not through our Customer Service Department.

How early or late can I place my order?
You can place an online order at anytime of the day. Your order will be processed during the next business day.

How do I order Schedule II controlled substances?
The Drug Enforcement Administration (DEA) stipulates that all controlled substance orders must be placed in writing (no phone orders) and may be shipped only to locations registered with the DEA. Your options are to fill out the DEA Form 222 or go to the link here.

I want to place a fax order, how do I do that?
Please fill out the Fagron Fax Order Form found here, and fax it to 800-339-1596.

I didn't receive my order, what do I do?
If your shipment does not arrive in a timely fashion, please call Fagron at (800) 423-6967.

What does Fagron mean?
Fa•gron

Dutch Origin:             Farmaceutische Grondsoffen.

English Translation:   Pharmaceutical Raw Materials

About Fagron Fagron’s strategy is focused on the optimization and innovation of pharmaceutical compounding. As an R&D scientific pharmaceutical compounding supplier, Fagron wants to widen the therapeutic scope of the prescriber to enable tailor-made pharmaceutical care. Through its activities, Fagron supports the unique selling point of the pharmacist.
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